Refund Policy

Customer satisfaction drives everything we do at Flaksell. Should you find yourself dissatisfied with any purchase, our comprehensive return and refund policy is designed to support your confidence in shopping with us.

Return Eligibility and Timeline
You may submit items for return up to 30 days following delivery. Returned merchandise must remain unused and in a condition suitable for resale, complete with all original packaging materials and accessories.

Return Shipping at No Cost
Flaksell covers all return shipping expenses. To initiate your return, please reach out via email at contact@flaksell.com. Upon your request, we will send you a prepaid shipping label along with detailed return instructions.

Items Excluded from Our Return Policy
• Software and other downloadable content
• Prepaid gift cards and promotional vouchers
• Personalized items and products made specifically to order

Handling and Processing Your Refund
Your refund will be processed and issued within 10 business days of our warehouse receiving and evaluating your returned item. The funds will be returned via your original payment method.

Refund Status Concerns
If your refund has not appeared in your account:
• Review your bank or credit card statement once more
• Reach out to your financial institution for assistance
• Get in touch with our support team at contact@flaksell.com if the matter remains unresolved

Replacements for Defective Items
Products that arrive defective or with visible damage will be replaced at no additional charge. Submit your order details and clear photographs documenting the damage to contact@flaksell.com for expedited resolution.